ClearThinking
Our Terms of Business
We take a pro-active and practical approach to clients' affairs, aiming to achieve sensible commercial solutions within a reasonable time frame and at a realistic cost.
We are clear and open about costs. We aim to provide real value for money in the context of high standards of expertise and service.
We believe that the terms of our contract with clients should be transparent and clear. We hope that it will assist clients to understand how we operate and to enable them to get the best value from our services.
Our client contract consists of a Terms of Engagement letter and our Terms of Business.
If at any time a client believes that we have failed to maintain the high standards that we set ourselves, we encourage the client to raise any concern with us. If, having taken up the matter with the relevant Supervising Partner, the client remains concerned, the client may institute a formal complaint which will be handled in accordance with our complaints policy.